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HOW CAN WE HELP YOU?

Choose a topic to view frequently asked questions


ORDER
PAYMENT
DELIVERY TIME AND COSTS
RETURNS AND REFUNDS
ACCOUNT - NEWSLETTER & PRIVACY
PRODUCTS AND GUARANTEES
SIZE TABLES
What is the ‘save basket’ function and how do I manage products in my ‘wishlist’?

‘Save basket’ allows you to save and give a name to a list of items inserted into your basket. You can then decide later whether to buy all of the items or just some of them. Saving the basket doesn’t commit you to the purchase; the availability of products saved is not guaranteed as items are subject to stock changes, prices can change and personalised information will not be saved at this stage.

‘Wishlist’ allows you to save a list of items you are interested in. You can then decide later whether to buy all or just some of the items. Saving items to the wishlist does not guarantee that items will be available as they remain subject to warehouse stock fluctuations and prices may change.

                 
When will my order be processed and sent?

The package will be delivered within 5 working days, with the exception of remote or hard-to-reach areas, Saturdays and holidays excluded.
The delivery of orders with one or more custom items will take around 7 working days     

         
How can I change or cancel my order?

It’s not possible to change orders which have been processed already.

You can cancel an order by logging in, clicking on ‘Profile’, ‘Your orders’ and then the trolley icon. You can then reorder with the correct items.

If the order cannot be cancelled as it’s in the process of being prepared, contact us for help and state your order number.

 

If you purchased via Amazon Pay or PayPal Express Checkout you can access the site by configuring a password directly on our site.
Click on "Login" and then on "Password Assistance" or Click Here.
Enter the email or username used to place the order and configure the password.
Once the new password has been created, you can check the status of your order, return the products, or give consent to receive our newsletters, and always be informed of news and offers.

                
How can you activate a discount/a discount privilege?

If you have received a discount activation code:

  • Click here and insert your code into the space entitled ‘Activate your discount’. If you have already registered and have a Username and Password then you can log in, otherwise your must proceed with your registration;

Every discount code is unique and expires after a set period

If you already have some active privileges then you can decide to select and utilise those that you find most advantageous.

Unless stated, the offer cannot be combined with other privileges and/or ongoing promotions.

               
Can I request a non-itemised bill?

Yes. You can request an non-itemised bill during the purchasing process by clicking ‘I would like to receive a invoice’.

The document will be sent to you via your e-mail by the 15th day of the following month after your request was received.

The non-itemised bill from that point will be made available on the Account Area.

It will not be possible to provide or send the bill should a request not be sent in the phase indicated above.

               
Are the visible prices in accordance with IVA (Value Added Tax)? Are they in Euros?

The prices presented to the public are set following suggestions from the producer and they are  intended to comply with Iva. The currency indicated is in Euros.

               
Which payment methods can I use?

These are the methods available:

  • Credit Card (VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB)
  • Pre-paid Card
  • PayPal
  • PayPal Recurring Payments
  • Amazon Pay
  • Cash on arrival:

    Only for deliveries to Italy.

    You can pay the courier directly in cash (notes) up to a maximum value of 2,999 Euros or with a cashier’s check up to 12,499,99 Euros written out to SDA Express Courier S.P.A..
    The delivery address must match that of the customer.
    This service comes with a fee of 4.00 Euros per transaction. We reserve the right to withdraw the right to pay upon on arrival for customers with a history of disputed payments.

     
 
Are payments secure?

Card payments will activate the secure servers on the website which adheres to SSL security standards. The transfer of card data is completely secure.

The insertion of sensitive data takes place in a completely secure manner with total guarantees for the customer. The website’s security system consists of a TCP/IP protocol with 128 bit encryption, certified by VeriSign.

After payment details are collected, the bank who provided the card will take the customer to the international authorisation process and confirmation will be received to state whether payment has been successful or not.

   
When will I receive my order?

The package will be delivered within 5 working days, with the exception of remote or hard-to-reach areas, Saturdays and holidays excluded.

When the package is handed to the courier, you will receive an email with the tracking number that you can use to monitor delivery.

You can see delivery status directly from your personal profile by inserting your email/username and password before clicking on ‘Past Orders’. Click on the Courier Tracking icon and from here you can access the dedicated section for order tracking where you will see information relevant to your package.

If you purchased via Amazon Pay or PayPal Express Checkout you can access the site by configuring a password directly on our site.
Click on "Login" and then on "Password Assistance" or Click Here.
Enter the email or username used to place the order and configure the password.
Once the new password has been created, you can check the status of your order, return the products, or give consent to receive our newsletters, and always be informed of news and offers.

              
How much does delivery cost?

Italy: 5.00 Euros apart from cash on delivery (Click here to see the cash on delivery section)

Europe+USA: Delivery costs 7.00 Euros

Free delivery:

  • For orders over 75,00 Euros - to Italy, Europe and USA
                            
What countries do you deliver to?

We ship to the countries below:
EUROPE EU: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Principality of Monaco, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden. Duty-free areas are excluded (for example Livigno, Campione d’Italia, Channel Islands, Gibraltar, Canary Islands etc. )

Restrictions:
Delivery to:

  • PO boxes, post offices, hotels or similar organizations unless the recipient is employed at the location;
  • duty-free areas;
  • countries not mentioned prior.
                          
What courier will deliver my order?
Depending on the delivery location, we use the following courier services: SDA EXPRESS COURIER S.P.A. , GLS ITALY, BRT Corriere Espresso , DHL International.             
Where will my order be sent from?

Unless stated otherwise, products will be sent from the main warehouse in Turin. It’s possible that some items will be sent from physical stores. You can check this information during the transaction process. Click here for further information.

                              
What happens if I’m not at home when my package is delivered?

Usually, the courier will attempt to deliver again the following day. In the case that your package goes into holding, you will receive advice at the email account you registered with. The email will explain why delivery failed and how to release the package.

Contact us in a timely manner. We will then provide the courier with new delivery instructions.

If our customer service team receives no release request within five working days, the shipment will be automatically returned to our warehouses and a refund will be made.

                              
Why is my order delayed?

We are committed to meeting delivery times but delays can occur when:

  • The order is sent during a sales or promotional period
  • A product is stored at a warehouse other than the main one
  • The order was made on a non-working day
  • Unprecedented events occur beyond our control
  • Your package has gone back into storage (delay after delivery could not be received at the specified address)

Check that you have provided the correct address data and specified the name on any intercom system. In any other case, contact us (link)

                             
Can I substitute/exchange one or more items?

We do not exchange products but you can send it back for a refund. In the case that a product is faulty, click here

You can then make a new order and buy an item that interests you.

All customised goods are made especially for you so returns are not possible unless the item is faulty.

If you have a received a fault customised product, click here

           
How can I return one or more products?

You have 30 days from delivery in which to fill in the online form for the return of one or more products.

Log in to the website using your username and password. Click on Account and then ‘Past Orders’ and use the ‘Return orders’ function. Insert the information requested. You will then receive a conformation email with the return number and instructions on how to send the goods back.

Do not follow this process if you have received faulty goods but click here instead.

   

If you purchased via Amazon Pay or PayPal Express Checkout you can access the site by configuring a password directly on our site.
Click on "Login" and then on "Password Assistance" or Click Here.
Enter the email or username used to place the order and configure the password.
Once the new password has been created, you can check the status of your order, return the products, or give consent to receive our newsletters, and always be informed of news and offers.

                     
How long do I have to return one or more items?

You need to complete the return request (sends you back to point How can I return one or more products) and send the items back within 30 days, in accordance with article 52 of the Italian Consumer Code (6th September 2005).

                             
By what means will I receive the refund?

The refund will be made within 14 days of the return according to article 56 of the Consumer Code modified on 21st February 2014.

The refund will be made into your account by:

  • Bank transfer into the same account used by card to make the purchase;
  • Into your PayPal account for purchases made by PayPal;
  • By a bank transfer into a current account by filling in the refund details if payment was made with cash on arrival.

Additional costs for delivery will not be refunded.

                               
What do I need to do if I receive a faulty item?

In the event that you receive a faulty item, contact us as quickly as possible within eight days of receiving the item. Press Contact Us and take care to state:

  • Order number;
  • What product is affected, indicating the model and code on the label which accompanies the item;
  • Send a couple of photos showing the defect.

Customer Service will respond as soon as possible and provide all the necessary assistance.

                           
What are the return requirements?

In order to exercise your right of return, the product must be in good condition along with its own tag and its original packaging if provided (plastic bag or box depending on the item).

That means to say that the products returned are in as-new condition, they must not be used or washed but only tested.

In the event that these are not followed, there could be a reduction in value and the customer could be held responsible.

                              
I purchased via Amazon Pay or PayPal Express Checkout. How can I return one or more products?

First of all configure a new password by Clicking Here and entering the email or username used to place the order.
Once you have created the password, you can log-in on the website. Click on Account and then ‘Past Orders’ and use the ‘Return orders’ function. Insert the information requested. You will then receive a conformation email with the return number and instructions on how to send the goods back.
Do not follow this process if you have received faulty goods but click here

              
Why do I have to create a Customer Account?
In order for us to process your order/orders we need some information about yourself; your delivery address, billing address, email for important messages etc. By creating this Customer Account, you can also enjoy all of our services on office: package tracking, goods return, find out about your previous orders, etc. All of this information on your Customer Account will be used only used for commercial relations with (site name). This information will not be released or sold to third parties. You can modify your account at any time on the online Customer Account. Information can be completely deleted from our database should we receive a simple written request.

          
How do I create an account?

Click here and select “Register”.

Complete the process by clicking on the ‘Create your account’ button to then receive a confirmation email.

        
How will my personal Profile information be used?

Communication in reference to Art. 13 of EU Regulation 2016/679 and related applicable regulations

In accordance with art. 13 of EU Regulation 2016/679 (the “Regulation”), as well as the applicable privacy regulations, Kappa S.r.l. with sole shareholder (hereinafter “Company” or “Controller”), informs you that your personal data (hereinafter the “Personal Data”) will be processed according to current regulations and in full respect of the principles of fairness, legitimacy, transparency and safeguarding of privacy thereby envisaged.

Type of data processed

The Personal Data subject to processing are:

  • personal and contact data (e.g. name, surname, residential address, telephone number, e-mail);
  • data provided directly by you in relation to the Controller's e-commerce services;
  • data in any case acquired at the time of on-line purchase of products distinguished by the brands for which the Company is the exclusive licensee for Italy;
  • any other common data acquired as instrumental to the establishment and execution of the contractual relationship with the Controller.

Purpose of the processing and nature of the provision of data

Due to the existing relationship with the Company, the Personal Data will be processed with the support of computerised and/or paper means or in automated form and the processing of will be aimed at:

a)  the fulfillment of legal obligations, such as, by way of example but not limited to, tax, accounting and administrative obligations; the provision of personal data for these purposes is a legal obligation. Failure to provide the data will prevent the Company from carrying out the activity requested by you which requires the fulfillment of a legal obligation by the Company itself;

  1. b)  the fulfilment of the obligations deriving and connected to the contract, such as, by way of example but not limited to, the execution of transport services and after-sales assistance to customers; the provision of personal data for these purposes is a contractual obligation. Failure to provide the data will result in the impossibility for the Company to execute the contract;
  2. c)   performance of direct marketing activities, such as the sending - also by e-mail, and SMS - of advertising material and communications with promotional content in relation to products or services provided and / or promoted by the Data Controller or by his business partners, including gifts; the provision of data for this purpose is optional. The refusal to give the related consent to the processing involves the impossibility for the Company to follow up on the activities indicated above;
  3. d)  processing of your personal data to place you in the relevant target group (so-called profiling) and to be able to send you personalised commercial and promotional information by e-mail, fax and telephone. The provision of data for this purpose is optional. Refusal to give consent to the processing of your data will make it impossible for the Company to carry out the activities indicated above.

Legal Basis

The legal basis for Personal Data processing is:

  •  for the purposes referred to in letter a), the compliance with legal obligations
  •  for the purposes referred to in letter b), the established contractual relationship
  • for the purposes referred to in letters c) and d), your consent. 

The provision of Personal Data is compulsory (as a legal or contractual obligation) or sometimes optional. Any refusal by the data subject to provide Personal Data may make it impossible for the Company itself, depending on the case, to comply with applicable legal requirements, specific requests received from the authorities, obligations arising from contracts, or to pursue its own legitimate interest, sometimes without prejudice to the activity that the Company intends to pursue (e.g. management of any litigation).

Where the provision of Personal Data is based on consent, this is always optional. Failure to provide consent will not in any case affect the contractual relationship established.

Please also note that your Personal Data will be communicated and processed within the organisation by personnel duly appointed and instructed by the Data Controller.

Data processing methods

Personal Data will be processed using paper-based and digital tools and implementing appropriate safety measures to protect the safety and privacy of your personal data, and regarding profiling, to safeguard your rights, freedom, legitimate interests, and in particular to safeguard your right to obtain human intervention on behalf of the Controller, to express your opinion and to challenge any decision.

Transfer and Personal Data Recipients

The data gathered will be used exclusively within the aims listed above on the Italian territory. The Controller does not intend to transfer Personal Data outside the EU.

However, should the need arise in the future to transfer Personal Data outside the territory of the EEA, the transfer will only take place by adopting the safeguard mechanisms prescribed by the Regulation, subject to suitable notice being provided to the data subject.

Data processing will be carried out by Controller employees and/or subjects identified and authorized by the Controller to process the data.

The Personal Data provided will be not distributed or made public.

The Personal Data may be communicated to:

  1. subjects granted access by law or by special orders by the authorities, as well as
  2. subjects, including third parties, the Controller employs to carry out instrumental and/or accessory activities to manage online purchases, among which, by way of example but not limited to, companies charged with the management of the deliveries of the purchased products,

With reference to the Personal Data communicated to them, the recipients belonging to the above categories may act, depending on the case, as data processors (and in this case they will receive appropriate instructions from the Controller) or as autonomous data controllers.
 
The Personal Data will be processed by employees of the data Controller and / or by persons specifically identified by the Data Controller as authorized processing personnel, instructed on the modalities and purpose of the processing.

Data retention

In accordance with the principles of proportionality and necessity, the Personal Data will not be stored for periods longer than those essential to achieve the aims listed above, except for legal obligations.

Rights of concerned parties

We hereby inform you that the data subject is entitled to the following rights:

Right of access:

(art. 15 of the Regulation)

meaning the confirmation as to whether personal data concerning you are being processed, and, where that the case, access to the personal data and the information in relation to the purpose of the processing, the categories of personal data concerned, the recipients or categories of recipient to whom the personal data have been or will be disclosed.

Right to rectification:

(art. 16 of the Regulation)

(i) without undue delay, rectification of inaccurate personal data concerning you and (ii) have incomplete personal data completed.

Right to erasure («right to be forgotten»):

(art. 17 of the Regulation)

erasure of personal data concerning you without undue delay (the Controller shall have the obligation to erase personal data without undue delay where the cases provided for in article 17 of the Regulation apply).

Right to restriction of processing:

(art. 18 of the Regulation)

restriction if processing where the cases provided for in article 18 of the Regulation apply.

Right to data portability:

(art. 20 of the Regulation)

receive on a structured format, of common use and which can be read by automatic device, the personal data concerning you and in our possession; right to transmit those data to another controller without hindrance from the controller to which you have provided the personal data, where the cases provided for in article 20 of the Regulation apply.

Right to object to processing executed pursuant to article 6 (1), points (e) or (f):

(art. 21 of the Regulation)

object, at any time, on grounds relating to your particular situation, to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1), including profiling based on those provisions.

You also have the right to lodge a complaint with the Garante per la Protezione dei dati personali (Data Protection Authority) if you consider that the processing of your personal data violates the requirements of EU Regulation No. 2016/679.

Finally, we inform you that you have the right to withdraw at any time any consent you might have granted to specific non mandatory activities, without prejudice to the lawfulness of the processing carried out prior to the withdraw.

These rights may be exerted via written communication to be sent to: customer@kappa.com

Processing Controller

The processing controller is Kappa S.r.l. with sole shareholder, located in Turin, Largo Maurizio Vitale 1, 10152Italy.

A list of external data processors has been published on the Controller’s website.

Data Protection Officer (“D.P.O.”)

It is possible to contact the ìdata protection officer of the Company at the following email address: dpo@seefree.it

 

  
How can I alter the settings on my account?

Click here and insert your credentials.

You can change your password, email address, phone number, or address in the ‘Personal Data’ section within ‘my profile’.

          
How can I reset my password? 

Click Here

Follow the instructions and you’ll immediately receive the confirmation that your password has been rest.

Should you wish to change your password, click here and visit the ‘Personal information’ section inside ‘My profile’ and then finally click on ‘Change password’.

          
How can I delete my account?

  1. Click here and log in
  2. Go to ‘Account’ > ‘My profile’ and ‘Personal information’
  3. Click on ‘Cancel my registration’
  4. Click ‘Confirm’

You will be redirected to the registration page and you will receive a confirmation email that your account has been deleted.

          
How are my personal data used for sending newsletters?
COMMUNICATION IN REFERENCE TO ART. 13 OF EU REGULATION 2016/679 AND RELATED APPLICABLE LEGISLATION 

This communication refers to art. 13 of EU Regulation 2016/679 (“Regolamento”) and related applicable legislation.

The newsletter is sent by email to those who have expressly requested it by filling the form on this page and authorizing Kappa S.p.A. with sole proprietor (“Controller”) to process their personal data.

Purpose of processing

Personal data provided by users are aimed at sending newsletters related to products baring brands owned by Kappa S.p.A. with sole proprietor

Data processing procedures

Personal data will be processed with paper-based and/or digital tools, and with security measures adequate at guaranteeing the safety and privacy of your personal data, according to current legislation.

Legal Basis for Processing

The legal basis for data provision is derived from the concerned party’s consent.

Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those necessary to achieve the aims listed above. 

Mandatory Data Provision

Data provision is optional, but in its absence it will be impossible to provide the newsletter service.

Data Communication and Sharing

Personal data gathered for the purpose stated above will not be communicated or shared with third parties.

Personal data may be viewed by authorised processing officers employed by the Company.

If necessary to carry out maintenance activities related to the technical side of the website, data related to the newsletter service may be processed by subjects invested with maintenance duties.

A list of data processing external supervisors has been published on the Controller’s website.

Processing controller

Processing controller is Kappa S.p.A. with sole proprietor, located in Torino,Largo Maurizio Vitale 1, 10152.

Rights of concerned parties

The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulations, to obtain a copy of said data or relative rectification (art. 15 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: customer@sabeltshoes.com

CANCELLING THE SERVICE

To stop receiving the newsletter, click on "Remove subscription", found at the bottom of all emails received.

   
            
How I can unsubscribe from the newsletter?
Use the function “to unsubscribe from the newsletter on the website click here” available on the bottom of the newsletter received from the website.
Or
Click herelogin to “Your Profile”, go to “Personal Data” and delete the active flag in the dedicated section “Yes, I want to know Discounts, Special Offers and New Products first!” To apply the changes, click on the “Confirm” button.
         
How my personal data are used for the activation of a BasicCard?
Communication in reference to art. 13 of EU Regulation 2016/679 and other applicable regulations

In accordance with art. 13 of EU Regulation 2016/679 (“Regulation”), and of all applicable Privacy regulations, BASICNET S.p.A. con Socio Unico, as Processing Controller of your personal data, informs you that the personal data provided by you or acquired when registering for the BasicCard fidelity scheme (“BasicCard”) will be processed according to current legislation and standing principles of propriety, legitimacy, transparency and discretion.

Processing purposes

Data processing will be carried out to achieve the following aims:
  • to issue a BasicCard Fidelity card and manage activities which may not be carried out anonimously necessary to allow subscribers to partake of discounts and promotions, offers and prizes, collector schemes, and to access other accessory services through the BasicCard;
  • to carry out direct marketing activities such as sending – also through e-mails, SMS and MMS messaging services – advertising and promotional  material related to products and/or services provided and/or promoted by the Controller or its commercial partners, including gifts;
  • to process your data in order to class you in a group (profiling) and to be able to contact you through e-mail, fax and phone to send you custom commercial and promotional information.
Legal basis for processing

The legal basis for processing rests on the concerned party’s consent.

Nature of data provision

Data provision is optional for purposes listed above at the letter a, but it is necessary and essential to issue a BasicCard: in its absence it is impossible for the concerned party to receive a BasicCard. For purposes listed above at the letter b) and c) data provision is optional and refusal to provide consent results in the impossibility for the Controller to carry out marketing and profiling activities as specified, but does not prevent the concerned party from obtaining a BasicCard and accessing the services this entails.

Data processing procedures

Personal data will be processed with paper-based and/or digital tools, and with security measures adequate at guaranteeing the safety and privacy of your personal data, as well as regarding profiling, protect your rights, freedom, legitimate interests, and in particular to protect your right to require human intervention on behalf of the Controller, to espress your opinion and oppose the decision.

Data communication and sharing

Personal data gathered will be processed for the purposes listed above on the Italian territory.

Personal Data will be processed by employees of the Controller explicitly appointed and authorized.

The data provided will not be shared or communicated to third parties. However the data may be made available to:
  • subjects granted access by law or by special orders by the authorities
  • subjects, also external, the Controller employs for activities instrumental and/or accessory to managing the BasicCard and providing the related services and benefits.
Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those essential to achieve the aims listed above.

Rights of concerned parties

The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulations, to obtain a copy of said data or relative rectification (art. 15 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: basiccard@basicbank.net

Processing controller

The Processing controller is BASICNET S.p.A. based in Strada della Cebrosa 106, 10156 Torino.

A list of external processing supervisors has been published on the Controller’s website.   
              
What is the BasicCard program?
Read: basicbank.net/regolamento       
What are cookies, how do I remove them?

EXTENDED COOKIE POLICY

Our Cookie Policy

The following information is provided by Kappa S.P.A., as the data controller of the website SabeltShoes.com, pursuant to privacy legislation, taking into account the Provision of the Guarantor Authority no. 231 of 10 June 2021 "Guidelines for cookies and other tracking tools" (Published in G.U. n. 163 of 9 July 2021), the Provision of the Guarantor Authority 8 May 2014 (Published in G.U. n. 126 of 3 June 2014) and the EU Reg. 2016/679 (hereinafter the "Regulation"), as well as the applicable law.

WHAT COOKIES ARE AND WHAT THEY ARE FOR

Cookies are information (small text strings) created by a server that are placed on your browser when you visit a website. Cookies perform various and important functions within the network (i.e. execution of computer authentication, session monitoring, storage of information on specific configurations regarding users who access the server, storage of preferences). Cookies allow information on visitor preferences to be stored, they are used in order to verify the correct functioning of the site and to improve its functionality by customizing the content of the pages based on the type of browser used, or to simplify navigation by automating procedures (eg . Login, site language), and finally for the analysis of the use of the site by visitors.

 
 
 
   
Who am I buying from?

You are buying from:

SabeltShoes.com 
c/o Kappa con socio unico S.P.A.
Largo Maurizio Vitale 1
10152 Turin
Italy
Tel +39 011 2617464
Fax +39 011 2617595
P. I.V.A 05588030014
CITEO registered UIN (Unique Identification Number): FR379345_01FXIV

Registered to the Company Office in Turin.

Every purchase from our sites is regulated by the terms and conditions which we reserve the right to change. Any changes will become effective from the time when they are published on this site.

        
What is the guarantee on my items?

We guarantee the quality of service by submitting our products to a high standard of quality control.

We guarantee that our products conform to Italian and European Union (EU) standards when applicable.

In the case that there is an issue with a product, get in touch as quickly as possible using ‘Contact Us’.

The warranty covers all products on the market for two years. No warranty is waived according to the regulations of a different country should you be resident in a country outside of the EU.

   
What should I do if I’ve received damaged goods?
How do I verify if my item is authentic?

Click here to check the authenticity of your product using the serial number!

   
Size List

With every product’s label, you will find a size guide and you can see the advice attached.

 


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